New to the game? Here are some things you might need to know!
What is Supernova? What are the system requirements? How do I make an account and set up a nickname? Why do I get an "E-mail already in use" error message when signing up? What if I forgot my password? How do I redeem my Alpha key and install the game? When I try to redeem my key, I get an error saying “Your Alpha Access Key is invalid”. What do I do? I can’t patch the game or connect to the game, what can I do? What if I can't get the game to start? When I launch Supernova, I get a black screen but can still hear sound. What can I do to fix it? How do I submit a ticket? What are the Customer Service hours?