Commonly Reported Issues
This section is to inform players on common issues brought up to us by players and notify them of what the standard procedure is on addressing them. This section will be updated over time.
Why is Power Run reducing my driving distance? I just scored an Eagle/HIO, why didn't I receive credit for my mission? The game just patched but now I can't launch the game. What can I do? What can I do if I keep disconnecting? Why can't I open my Gold Membership? Why am I not receiving any more guild experience points? How can I fix my swingbar when it goes invisible? Why can't I move in the square and why is everything blue? What do I do when I traded with another player but am unsatisfied with the outcome? What do I do when a round freezes?