If you have any issues with the purchasing of platinum, either from in game or from battlelinegame.com, please contact PaymentWall by e-mailing firstname.lastname@example.org. PaymentWall is a secure service used by Bandai Namco Entertainment America to allow players to purchase platinum with a variety of payment options. If you are still having trouble with a transaction, feel free to contact our customer service team for additional assistance.
If you are accessing Battleline from Steam, please direct payment and billing questions and inquiries to Steam Support. Note that you will need to have their separate support account information to process these requests. If you need additional assistance, feel free to contact our customer support team.