Our Customer Service hours are Monday to Friday from 9AM to 5PM PST. However, tickets can be submitted any time and we will try to get back to you as soon as possible.
We will be closed for weekends and major holidays so there will be delays in our response time, sorry about that! There may be times when the support team will be unavailable due to a company function or event. In these cases we would recommend checking the official BANDAI NAMCO Entertainment website for additional information.