Customer Support Team
Once you reach the appropriate amount of points to be promoted to the next rank, your next match should be a qualifying match that will allow you to progress to the next rank. You must win this match. In order to check whether or not you're in a qualifying match, please go to the ranked NPC to look at your ranked stats. It should say "Qualifying Tournament". If you win a match while this banner is active, you will be promoted to the next rank.