Customer Support Team
This is a cause for confusion. Fortunately, this issue is actually a visual bug. While the results screen may report you lost, you may notice that you gained points. The current result screen is incorrect but our system will log the round as your win. All players who leave matches will also suffer from ranked round penalties.
If you believe that the loss screen is still counting as a loss, please take the following steps below.
Take a screenshot:
a) Press "Print Screen".
b) Locate the folder Winning Putt is installed in.
c) Go to the USER/ScreenShots folder.
d) Locate the picture of the screenshot you took and attach it to your next e-mail.
1) Look at your wins and losses before you join a ranked match. Take a screenshot.
2) Enter the match. If the opponent leaves, screenshot the result screen.
3) Screenshot your wins and losses after the match.
If the ranked match indeed give you a loss, please send all three files to us and we can send it up to the QA/development team to fix.